Terms of Service

These terms govern your use of coldemailinboxes.io, operated by Cold Email Inboxes LLC ("we", "us"). By creating an account or placing an order you agree to them. If you are agreeing on behalf of an organization, you confirm you have authority to bind it.

We provision mailboxes on Microsoft 365 or Google and configure the associated domains and email authentication records. A Microsoft order is 100 mailboxes on one domain, each configured for three emails per day. A Google order is up to 3 mailboxes on a domain, each configured for fifteen.

We do not provide sending software, campaign management, contact lists, or copywriting. We do not send email on your behalf and have no access to your mailboxes after handoff.

You are responsible for the accuracy of your account details, for keeping your credentials secure, and for all activity under your account. Tell us promptly if you believe your account has been compromised.

• Each inbox order is $30 USD per month for 100 mailboxes on one domain.
• Domain registration, where we purchase on your behalf, is a one-time $12 USD per domain.
• Fees are payable in advance. Inbox subscriptions renew monthly until cancelled at the end of their current billing period.
• Orders begin provisioning once payment clears. Prices may change, but a change never applies to an order already paid for.
• You are responsible for any applicable taxes.

Deployment typically takes 24 to 48 hours from payment, depending on volume, domain registration and DNS propagation. These are estimates, not guarantees. Where a delay is caused by a registrar, Microsoft, or a domain you supplied, we will tell you and work to resolve it.

Domains we register on your behalf are registered to you, and a domain you bring remains yours. Nothing in these terms creates a dependency on continued payment for you to keep the domain, its DNS records, or the sending reputation built on it. Mailbox credentials are handed over to you at handoff. The mailboxes are provided for as long as the inbox subscription for that domain is active, and remain available until the end of the billing period in which it is cancelled.

You retain all rights to the content you send. We claim no interest in it.

Your use of infrastructure we provision is governed by our Acceptable Use Policy, which forms part of these terms. Breach of that policy is grounds for suspension or termination without refund.

We configure authentication correctly and verify it before handoff. We cannot guarantee inbox placement, open rates, or that any recipient or mailbox provider will accept your mail. Deliverability depends heavily on your sending behaviour, list quality and content, which are outside our control.

If we fail to deliver a working batch as described, tell us within 14 days of handoff and we will remediate it or refund that order.

We do not refund orders on the basis of campaign performance, nor where a domain or account has been suspended for breach of the Acceptable Use Policy. Domain registration fees are not refundable once a domain has been registered, because that cost is incurred with the registrar.

We may suspend or terminate an account that breaches these terms or the Acceptable Use Policy, that is used unlawfully, or that puts the security or reputation of shared infrastructure at risk. Where circumstances allow, we will give notice and an opportunity to fix the problem first.

You may cancel at any time. Domains you own remain yours, and the mailboxes on a cancelled subscription remain available until the end of its current billing period.

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, revenue, data or business opportunities.

Our total liability arising out of or relating to the service is limited to the amount you paid us in the three months before the event giving rise to the claim.

Some jurisdictions do not allow these exclusions, in which case they apply only to the extent permitted.

You agree to indemnify us against claims, losses and expenses arising from your use of the service, the email you send through it, or your breach of these terms.

We may update these terms. Material changes will be notified to account holders by email, and the date above will be revised. Continuing to use the service after a change means you accept it.

These terms are governed by the laws of the state in which Cold Email Inboxes LLC is registered, United States, without regard to conflict of law rules. The courts of that jurisdiction have exclusive jurisdiction over disputes.

Questions about these terms: info@coldemailinboxes.io.